We are providing fastest delivery with open box services within Pakistan
QUICK SUMMARY
7-day return window (from delivery date)
Discreet process – no embarrassing questions
Hygiene-first: only unopened / unused intimate items accepted
Free pick-up on valid returns inside Pakistan
ELIGIBILITY CHECKLIST
? Within 7 days & proof of purchase available
? Product sealed, unused, in original packaging
? All accessories, manuals, free gifts included
? Opened / used adult toys, lingerie, supplements, lubricants, condoms
? Sale/clearance items marked “non-returnable”
? Damage due to customer misuse or water
HOW TO START A RETURN
a. Email support@letayjao.com OR WhatsApp +92-319-759435
b. Mention: order number, item, reason (brief) & 2-3 clear photos
c. You will receive a Return Authorisation Number (RAN) + prepaid label (if approved) within 24 hrs
d. Pack product discreetly (any plain box/bag is fine) and paste the label
e. Hand to TCS/Leopards rider or drop at nearest franchise within 3 days of receiving RAN
EXCHANGE PROCESS
Follow steps 3a–3e above and explicitly write “Exchange requested”
Once we receive and inspect the item we ship the replacement free of charge (stock permitting)
If replacement is out of stock you will receive a full refund to original payment method
REFUND TIMELINE
Inspection complete: 2 business days after receipt
Refund initiated: immediately after approval
Card / mobile-wallet: 3-5 working days
Cash on Delivery: bank transfer or EasyPaisa/JazzCash within 2 working days
Crypto (USDT): same day on-chain transfer
RETURN SHIPPING COST
Our fault (wrong/defective item): we pay both ways (prepaid label provided)
Customer’s choice (colour change, size change, “didn’t like”): we pay return pick-up but original shipping fee (if any) is non-refundable
FAILED PICK-UP / LATE RETURN
If parcel is not ready when courier arrives twice, return request will be cancelled
Items received after 7 days or without RAN will be rejected and sent back at customer’s cost
WARRANTY vs RETURN
Defective products (e.g. vibrator stops working within warranty) are handled under our Warranty Terms – repair/replacement, no refund unless we cannot replace
Change-of-mind returns fall under this Policy – refund or exchange allowed only on sealed items
PRIVACY & DISCRETION
Return parcel outer label shows only neutral codes (“RJ-RMA-123”) – no product names
Courier staff do not know contents
All photos you send are viewed only by female/male support staff (as per your preference) and deleted after case closure
CONTACT
Return questions?
Email: returns@letayjao.com | WhatsApp: +92-319=7359435(Mon-Sat, 9 am-6 pm)
Shop risk-free—if it’s sealed & within 7 days, we’ve got you covered!